CUES Manuals & User Guides

CUES is a premier manufacturer of closed-circuit television (CCTV) video inspection equipment, joint testing, and sealing equipment for the water, wastewater, and stormwater industries. Delivering comprehensive solutions for pipeline inspection and profiling, CUES designs rugged cameras, transporters, lateral inspection systems, and management software built specifically to withstand the rigors of challenging underground environments.

With products ranging from the K2 TV Wheeled Dolly and the LAMP II Lateral & Mainline Probe, to advanced GraniteNet software and pipeline WiFi extenders, CUES equips municipalities and contractors with the tools needed to effectively diagnose and maintain critical infrastructure. Their trusted equipment is engineered for intuitive day-to-day operation, offering robust performance and crucial diagnostics for infrastructure operators.

• Where is the CUES corporate office located?

  The CUES corporate office is located at 3600 Rio Vista Avenue, Orlando, Florida 32805.

• What is the warranty period for CUES equipment?

  CUES typically offers a standard 12-month warranty from the date of shipment on parts, components, and equipment manufactured by CUES, subject to standard terms.

• How do I return a CUES product for repair or service?

  CUES utilizes a Material Return Authorization (MRA) system. Call 1-800-327-7791 to contact the Parts Department in Orlando to receive an MRA number before returning items.

• How do I pair my CUES WiFi Range Extender?

  Power on the Range Extender, connect to its WiFi network using your device and the labeled SSID/PIN, open a web browser to its local IP (like 192.168.0.1), use the default admin credentials, and follow the Quick Setup to pair it with your QZ3 or SPiDER network.